Frequently Asked Questions

Frequently Asked Questions

What payment methods do you accept?
Do you follow any privacy policy?
Are you licensed and insured?
Do you have an answering service?
Is there a foreman or a supervisor present at the job site?
What kind of materials do you use?
Who will supervise my roofing project?
How do I get an estimate?
How soon can you provide an estimate?
Do you subcontract your projects?
How can I know whether I need roof renovation or a new roof?
I want a new roof for my home. How many types of roofs are available?
Who is responsible for roof debris removal?
How much time do you need to start my project?
How much does re-roofing cost?
Should I pull my own permit if a contractor asks me to?

What payment methods do you accept?
We accept cash, checks, and these credit cards: VISA, MasterCard, American Express, Discover.

Do you follow any privacy policy?
Yes. We respect your privacy, and that very much includes your personal details. Please read our Privacy Policy page for more information.

Are you licensed and insured?
Yes. We are fully licensed and insured. We carry workers’ compensation and general liability insurance. Our Home Improvement Contractor license number is 1234567.

Do you have an answering service?
No. Our friendly customer service representatives will answer all your calls. Most E-mail requests are answered within 24 hours except during holidays and weekends.

Is there a foreman or a supervisor present at the job site?
Yes, each crew is led by an experienced foreman or supervisor.

What kind of materials do you use?
We use top quality material for all jobs. We purchase all our products from reputable local building material suppliers.

Who will supervise my roofing project?
We appoint a lead supervisor for every project. This person supervises your work and handles every aspect of your job, from planning to completion.

How do I get an estimate?
You can get an estimate in one of the two ways:

  • Visit the Estimate page, make a printout of the form, fill it out and fax it to us and we will contact you as soon as possible.
  • Call us at (815) 519-3282 during office hours.

How soon can you provide an estimate?
In most cases, we provide an estimate within 2 business days.

Do you subcontract your projects?
No, we don’t subcontract our projects to anyone.

How can I know whether I need roof renovation or a new roof?
Have a certified roofing contractor inspect your roof. He will tell you whether your roof can be repaired or if it needs replacement. Remember, roofing is complex business. It is important that you find the right roofing contractor for your needs.

I want a new roof for my home. How many types of roofs are available?
With new technologies being developed and introduced ever so frequently, you have plenty of options to choose from. As we can’t possibly list all of them here, we recommend that you contact us or call (815) 968-8901 for more information.

Who is responsible for roof debris removal?
We are responsible for roof debris removal on a daily basis. That means you won’t be seeing a lot of messy containers in front of your property!

How much time do you need to start my project?
We typically take about 5-7 business days to start your project after receiving the permit.

How much does re-roofing cost?
The cost of re-roofing will depend on the size of your roof, the type of roof you have, and the type of roof you want. We offer a free, no-obligation roof inspection service where we measure your roof and provide you with an accurate estimate and also show you a wide range of product options.

Should I get my own permit if a contractor asks me to?
No, you should never get your own permit. Construction project liabilities are the permit holder’s responsibility – not yours! A permit holder is responsible for any liability from a roofing project. This means that if you have gotten your own permit and a worker gets injured at the construction site, then you will become responsible for his medical expenses. The permit process has been designed to protect the public from unlicensed and uninsured people who pretend that they know the business.

Still have a question? Contact us now!